Frequently Asked Questions.

Private jets are subject to continuous inspection and certified maintenance, exactly like commercial airlines aircrafts.

Pilots and technicians, who are the only ones with access to the aircrafts, are instructed in aviation training centres certified by the authorities and that fulfil all the requirements requested by the law.

Fast Private Jet operates only with certified operators owning the AOC (Air Operator’s Certificate), recognised by national aviation authorities.

Fast Private Jet charters a jet fleet available worldwide. Therefore, the cost of every quote is subject to various factors such as the airplane type, crews, positioning costs, airport taxes, landing fees, overflying fees and others. Fast Private Jet does not apply fixed hourly rates but calculates the price by taking into consideration the factors previously mentioned, always finding the most advantageous solutions on the market in order to satisfy all of our client’s needs.

Supply of services is in principle taxed at the customer’s place of establishment and, when no exemption applies, VAT is applicable for all domestic flights.

Please refer to the following VAT tax rates as examples:

Other countries may apply different VAT rates.

However, in order to ensure that VAT receipts accrue to the Member State of consumption, there are some exceptions.

The general principle in respect of the right to deduct input VAT and VAT refunds is that a taxable entity is allowed to deduct the VAT paid on deliveries (purchases) insofar as the goods or services are used for its business activities.

Please note that some Member States apply limitations to this right to deduct input VAT.

For any specifics, please ask to [email protected]

We accept bank transfers, credit cards (VISA, MASTERCARD and AMEX) and PayPal . We provide the highest standards of data security. Special conditions are offered to frequent flyers.

Prior to departure, Fast Private Jet needs to receive a signed copy of the contract, as well as a credit card as a guarantee for the payment in case of last-minute flights. In addition, full passenger details and a copy of all passports are required, including pets’ IDs and vaccination records.

As a standard, some flexibility is guaranteed as long as the schedule of the aircraft allows it. Please contact our Customer Care team as soon as possible at [email protected] if you need to modify or postpone the time of departure.

After booking, you will receive a booking confirmation and a preliminary flight brief. The final flight brief with all the relevant information regarding your flight, such as departure times, routes, general aviation terminal addresses, number of pax on board, etc, will be available 48-24 hours prior to departure.

We recommend to be at the airport at least 20 minutes before take-off, in order not to expedite the boarding procedures.

This is subject to the type of aircraft. Please confirm this with our Customer Care team.

Please inform our Customer Care team promptly if you wish to carry any special sport equipments such as skis, golf sets, and bicycles. Remember also that we are pet-friendly!

Surf boards, golf equipment, skis.... Flying private allows you to carry goods easily. Please inform our Customer Care team at the time of booking if you plan to carry any unusual goods as some may not be allowed by authorities or may need to be declared like for example, hunting equipment. Please also note that private jets do not fall into the liquids limitation rules.

Certainly. Any catering wishes you may have will be arranged according to the time of departure and the duration of the flight. Should you have some specific requests such as specific diets, allergies, intolerances, or any special food items, do not hesitate to inform us. Fast Private Jet will provide any kind of food, decoration and cabin set-up desired.

Yes, pets are welcome on board! Please note that some destinations are subject to specific pet treatments (for example quarantine). The vaccination booklet of the pet is responsibility of the client, as well as the microchip. Our Customer Care Team can provide you with any information regarding all destinations. Please contact: [email protected]

Yes, we provide tailored travel solutions of any kind. We can also arrange helicopter transfers or any other kind of ground or water transportation. We will be happy to assist you also with hotel bookings, tickets for events, restaurant bookings and much more.

All flights are sold as non-smoking flights. However, some aircrafts may be smoking-allowed but only with the approval of the operator. Please note that this might cause a price increase (according to the operator) due to the aircraft sanification procedure after the flight.

Should the customer wish to cancel one or more flights after signing the contract, Fast Private Jet shall withhold the percentages listed below as a refund for the cancellation.

• 20% upon confirmation.
• 50% if the cancellation occurs between 10 and 5 days before the departure date.
• 75% if the cancellation occurs between 4 days and 48 hours before the departure .
• 90% if the cancellation occurs between 48 and 24 hours before the departure date.
• 100% if the cancellation occurs within 24 hours before the departure date.

Notification of a new or different flight cancellation policy may be sent to the customer via e-mail.

Please read our Terms and Conditions on this website for any further information.

Fast Private Jet Team & Operations are available 24/7, 365 days a year. Don’t hesitate to contact us at any time if you need our assistance.

You can call +39 045 570 6512 or send us an email at [email protected]

Yes, we offer the “FPJ Wings” program that allows you to book an amount of flight hours that you plan to fly in a year (100 flight hours for example), and we can arrange a tailored & customised package for you. Every time you fly, we will update your flight hours profile. This and many other benefits are available for frequent travellers. For further information please contact [email protected]

Were you can be awarded €1'000 in credit every time you make a successful referral to Fast Private Jet! (They also get 5% discount).